Terms & Conditions

Effective Date: 7 October 2026
Last Updated: 7 October 2026

Welcome to Dilverse.

Dilverse is a personalized digital gifting brand operated by Mehra Enterprises, a proprietorship business based in Delhi, India.

These Terms and Conditions govern your access to https://dilverse.in/ and your purchase and use of products and services offered by Dilverse.

By accessing our website, submitting an order, or making a payment, you agree to these Terms and Conditions along with our Privacy Policy, Refund & Cancellation Policy, Shipping & Delivery Policy and other applicable policies published on our website.

1. About Our Service

Dilverse creates personalized digital songs using information submitted by customers.

Customers may provide details including:

recipient name;
nickname;
relationship;
occasion;
memories;
important places or dates;
inside jokes or habits;
pronunciation guidance;
language preference;
vocal preference;
musical style;
personal messages and other personalization details.

Depending on the package purchased, an order may include personalized audio, multiple song variations, cover artwork, lyric videos, reel versions and revision benefits.

All Dilverse products are delivered digitally. We do not currently sell or ship physical goods.

2. Packages

Current Dilverse packages may include:

Personal – ₹499

1 personalized digital song;
personalized lyrics based on submitted information;
digital audio delivery;
standard delivery target of up to 48 hours;
no customer-requested revision included.

If Dilverse makes a material factual mistake despite the customer having correctly provided the information in the original brief, we may correct that specific error at no additional charge.

Premium – ₹799

personalized digital song;
package features displayed on the website;
priority production;
standard delivery target of up to 30 hours;
1 minor revision/correction included.

A minor revision means a reasonable adjustment that does not require rebuilding the entire song around a completely new brief.

Ultimate – ₹1,499

premium personalized song service;
additional digital deliverables as displayed on the website;
priority/express production;
standard delivery target of approximately 20–24 hours;
up to 3 reasonable revision/change requests within the scope of the original submitted story and brief.

A completely new story, recipient, occasion or concept submitted after production may be treated as a new order or may involve an additional fee.

Package inclusions displayed at the time of purchase will apply to the applicable order.

3. Customer Information

Customers are responsible for providing accurate information.

This includes correct:

names;
spellings;
dates;
memories;
pronunciation;
language selection;
relationship information;
contact details and other personalization instructions.

Dilverse is not responsible for an error caused solely by incorrect or incomplete information submitted by the customer.

4. Personalized Production

Our production process may involve:

human review;
music-production software;
automation;
digital production tools;
AI-assisted technologies;
quality-control processes.

AI-assisted tools may be used during creative production.

Dilverse remains responsible for delivering the service purchased by the customer in accordance with the selected package and the information submitted to us.

5. No Celebrity Voice Cloning

Dilverse does not promise unauthorized exact imitation or cloning of any celebrity, singer, public figure or third party.

Customers may request a broad musical mood or style such as romantic, soulful, acoustic, Bollywood-inspired, emotional, cinematic, indie or celebratory.

Such descriptions do not imply endorsement by or association with any particular artist.

6. Customer-Submitted Content

By submitting content to Dilverse, you confirm that:

you have the right to submit the information;
the information is not unlawful;
it does not intentionally infringe another person’s rights;
you are not using our service for fraud, harassment, abuse or unlawful activity.

Dilverse reserves the right to refuse orders containing unlawful, abusive or clearly prohibited material.

7. Prices

Prices are displayed in Indian Rupees (INR).

The final payable amount will be shown before payment.

Current base package prices are:

Personal – ₹499
Premium – ₹799
Ultimate – ₹1,499

Prices or package features may be updated in the future.

Changes will not retrospectively change a successfully paid order unless the customer separately requests and agrees to an upgrade or modification.

8. Payments

Payments may be processed by authorized third-party payment gateways and payment processors.

Available methods may include:

UPI;
QR;
credit cards;
debit cards;
net banking;
wallets;
other supported electronic payment methods.

A payment will be considered successful after confirmation is received from the applicable payment processor.

Dilverse does not intentionally store full card numbers, CVV, UPI PINs, banking passwords or similar sensitive payment credentials.

9. Failed, Pending or Debited Payments

If money has been debited but your order has not been confirmed, please do not make repeated payments without first checking the transaction status.

customer name;
phone/email;
transaction reference;
payment screenshot;
amount and approximate payment time.

We will assist in verifying the payment.

Banking or payment-network reversals may take additional time depending on the payment provider or customer’s financial institution.

10. Order Processing

Production may begin shortly after successful payment and receipt of the customer’s personalization brief.

If important details are missing or unclear, we may contact the customer for clarification.

Any delay caused by waiting for customer information may extend the delivery timeline.

11. Delivery Timelines

Our normal delivery targets are:

Personal ₹499: up to 48 hours
Premium ₹799: up to 30 hours
Ultimate ₹1,499: approximately 20–24 hours

Delivery timelines begin after successful payment and receipt of sufficient personalization details.

Exceptional technical, creative or operational circumstances may cause delays. If a material delay occurs, we will make reasonable efforts to communicate with the customer.

12. Delivery Method

Completed orders are delivered digitally.

Our primary delivery methods are:

WhatsApp; and
email.

No physical shipping is involved.

13. Revisions

Revision rights depend on the purchased package.

Personal – ₹499

No customer-requested revision is included.

However, a material factual mistake caused by Dilverse despite the correct information being supplied in the original brief may be corrected.

Premium – ₹799

Includes 1 minor revision.

Ultimate – ₹1,499

Includes up to 3 reasonable change/revision requests within the original submitted concept and story.

Revision entitlement does not mean unlimited recreations.

A completely different recipient, story, occasion, musical concept or new brief may require an additional payment or new order.

14. Creative Preference

Music is subjective.

Differences in personal preference relating to melody, singing tone, arrangement, emotion or creative interpretation do not automatically constitute a service failure if the delivered product substantially follows the customer’s submitted brief.

This does not affect remedies available where Dilverse materially fails to provide the purchased service.

15. Cancellation

Because customized production may begin shortly after payment, cancellation availability is limited.

If a cancellation request is received before substantive personalized production has begun and Dilverse confirms that production can still be stopped, the customer may be eligible for a 50% refund of the order value.

Once substantive personalized production has started, change-of-mind cancellation is not eligible for a cancellation refund.

This does not restrict refunds that may otherwise be due because of duplicate payment, non-delivery, inability to provide the purchased service or applicable law.

16. Refunds

Refunds are handled according to our separate Refund & Cancellation Policy available on Dilverse.in.

Where a refund is approved, Dilverse normally initiates it within 5–7 business days.

The bank or payment provider may require additional time to reflect the amount in the customer’s account.

17. No Physical Returns

Dilverse currently provides digital products and services only.

Therefore:

physical returns;
return shipping;
physical exchanges

do not apply.

18. Customer Usage Rights

After successful payment and delivery, customers may use their final personalized Dilverse deliverables for personal or commercial purposes, including:

private sharing;
Instagram and other social-media platforms;
YouTube;
reels and short-form videos;
events and celebrations;
promotional content;
business content;
monetized content.

These usage rights apply to the final deliverables supplied to the customer and do not transfer ownership of:

the Dilverse trademark;
Dilverse branding;
our website;
internal tools;
templates;
workflows;
software;
production systems.

Use must remain lawful and subject to any applicable third-party platform rules and rights.

19. Intellectual Property

Dilverse branding, website design, logos, systems, templates and proprietary business materials remain the property of Mehra Enterprises or their respective licensors.

Customer-submitted information remains subject to the customer’s rights.

20. Third-Party Services

Dilverse may use third-party providers for:

payment processing;
hosting;
email;
WhatsApp/messaging;
storage;
analytics;
fraud prevention;
automation;
AI-assisted production and other technical services.

Service availability may sometimes depend on these third parties.

21. Website Availability

We aim to maintain reliable website and payment availability but cannot guarantee uninterrupted operation.

Temporary disruption may occur because of:

payment-network outages;
banking failures;
hosting issues;
maintenance;
internet infrastructure problems;
third-party technical issues;
circumstances outside our reasonable control.

22. Limitation of Liability

To the extent permitted by applicable law, Mehra Enterprises and Dilverse will not be responsible for indirect or consequential losses arising solely from circumstances outside our reasonable control.

Nothing in these Terms limits a right or liability that cannot legally be excluded.

23. Changes to Terms

We may update these Terms from time to time.

The latest version will be published on this page along with its updated effective date.

24. Governing Law

These Terms are governed by the laws of India.

Subject to rights and forums available to consumers under applicable law, matters arising from these Terms shall be subject to competent jurisdiction in Delhi, India.

25. Contact Information

Brand: Dilverse
Legal Business Name: Mehra Enterprises
Proprietor: Gaurav
Website: https://dilverse.in/
Email: support@dilverse.in
Phone / WhatsApp: +91 9310564274
Support Hours: Monday to Saturday, 10:00 AM to 7:00 PM IST

Business Address:
2nd Floor, House No. 444, Block C-4, Sultanpuri, New Delhi, West Delhi, Delhi – 110041, India.