Shipping & Delivery Policy

Last updated: August 24, 2026

Dilverse sells personalized digital creative services. No physical product is shipped unless a future product page explicitly states otherwise.

1. Delivery method

Completed songs and included digital deliverables are sent electronically to the email address, WhatsApp number or other delivery method provided with the order.

2. Estimated delivery

Standard personalized-song orders are generally targeted for delivery within 24–48 hours after successful payment and receipt of a complete usable brief. Packages advertised as priority/express may be handled sooner where operationally possible.

3. When the delivery clock starts

The estimate starts only when payment is successful and we have enough information to begin. If we need clarification about a name, pronunciation, story, language, occasion or missing information, the timeline may pause until the customer responds.

4. Delivery delays

Personalized creative work can occasionally take longer because of quality checks, revisions, high order volume, technical problems or third-party service interruptions. Where practical, we will communicate a material delay using the contact details supplied with the order.

5. Incorrect email or phone number

The customer is responsible for providing accurate delivery details. If delivery fails because the supplied contact information is incorrect, contact us with the order number and corrected details.

6. Re-delivery

If you have not received the order after the stated window, first check spam/junk folders and WhatsApp availability, then contact support@dilverse.in with your order number.

7. Shipping charges

Because the current service is digital-only, there are no physical shipping charges for the personalized song itself.