Shipping & Delivery Policy
Effective Date: 7 October 2026
Dilverse provides personalized digital products and services only.
No Physical Shipping
Dilverse currently does not sell or ship physical products.
No courier shipment, physical CD, USB device, printed product or other physical item is included in our current personalized-song service.
Accordingly, no physical shipping charge applies.
Digital Delivery
Completed orders are delivered digitally.
Our primary delivery methods are:
We generally send the completed order through WhatsApp first and may also send it through email.
Delivery Timelines
Our normal delivery targets are:
Personal – ₹499: within 48 hours
Premium – ₹799: within 30 hours
Ultimate – ₹1,499: approximately 20–24 hours
Delivery time begins after:
- successful payment; and
- receipt of sufficient customer personalization information.
Missing Information
If important personalization details are missing, unclear or contradictory, we may request clarification.
The delivery timeline may be extended while waiting for the customer’s response.
Delays
Occasional delays may occur because of:
- unusually high order volume;
- quality-control requirements;
- technical issues;
- third-party service disruption;
- payment verification;
- missing customer information;
- events outside our reasonable control.
If a material delay occurs, we will make reasonable efforts to inform the customer.
Incorrect Contact Details
Customers are responsible for providing a correct WhatsApp number and email address.
If the customer supplies incorrect contact information, Dilverse cannot guarantee successful electronic delivery until corrected information is provided.
Order Not Received
If your delivery timeframe has passed and you have not received your order, contact:
support@dilverse.in
WhatsApp: +91 9310564274
Please provide your order number and registered contact details.
We will investigate and either:
- resend the order;
- provide an updated delivery status;
- resolve the applicable production issue; or
- provide an appropriate remedy under our Refund & Cancellation Policy.
Business Details
Dilverse is a brand operated by Mehra Enterprises.
Address:
2nd Floor, House No. 444, Block C-4, Sultanpuri, New Delhi, West Delhi, Delhi – 110041, India.