Privacy Policy
Effective Date: 7 October 2026
Last Updated: 7 October 2026
Dilverse is committed to handling customer information responsibly.
Dilverse is a brand operated by Mehra Enterprises.
This Privacy Policy describes the information we may collect through https://dilverse.in/, why we use it and how it may be processed.
1. Information We Collect
We may collect the following categories of information.
Customer Details
- name;
- email address;
- phone number;
- WhatsApp number;
- billing information where applicable.
Personalization Details
Customers may voluntarily submit:
- recipient name;
- nickname;
- relationship;
- occasion;
- personal memories;
- locations;
- dates;
- inside jokes;
- habits;
- pronunciation guidance;
- preferred language;
- music preferences;
- special messages;
- photographs or other files where applicable.
2. Order Information
We may process:
- order number;
- package purchased;
- order value;
- production status;
- delivery status;
- revision history;
- customer-support communications.
3. Payment Information
Payments are processed using third-party payment processors.
Dilverse may receive information including:
- transaction ID;
- amount;
- payment status;
- payment method category;
- refund status;
- payment reference.
We do not intentionally store:
- full card numbers;
- CVV;
- UPI PIN;
- internet-banking passwords;
- other complete banking credentials.
4. Technical Information
When customers use our website, certain technical data may be processed, including:
- IP address;
- browser;
- device type;
- operating system;
- referring source;
- pages viewed;
- website interactions;
- cookie identifiers;
- analytics or advertising events.
5. How We Use Information
Information may be used to:
- create personalized songs;
- process orders;
- deliver purchased products;
- communicate with customers;
- verify payments;
- provide support;
- manage revisions;
- process cancellations and refunds;
- prevent fraud and misuse;
- improve our services;
- operate our website;
- maintain transaction records;
- comply with applicable legal requirements;
- measure marketing and advertising effectiveness where permitted.
6. AI-Assisted Processing
Dilverse may use AI-assisted technologies, software and automated tools during production.
Relevant portions of customer-submitted information may therefore be processed using third-party technology providers where required to create or deliver an order.
We seek to limit processing to information reasonably required for service fulfilment.
Customers should avoid including unnecessary highly sensitive personal information in their song brief.
7. Payment Gateways
We may work with regulated or authorized third-party payment gateways and financial-service providers.
Such providers may independently process payment and transaction information under their own policies and regulatory obligations.
8. Other Service Providers
Information may be processed through providers that help us operate:
- website hosting;
- cloud infrastructure;
- email;
- WhatsApp/messaging;
- storage;
- analytics;
- marketing measurement;
- fraud prevention;
- creative production;
- customer support;
- automation;
- AI-assisted services.
9. Advertising and Analytics
Dilverse may use analytics and advertising tools, including cookies and tracking pixels, to:
- measure website performance;
- understand traffic;
- attribute sales;
- measure advertising;
- improve marketing.
Where consent is required under applicable law, we will use appropriate consent mechanisms.
10. Sale of Personal Data
Dilverse does not sell customer personal information as a standalone product to advertisers or unrelated third parties.
Information may nevertheless be processed or shared with service providers as necessary for legitimate business operations, payment processing, fulfilment, analytics, support, security or legal compliance.
11. Legal Requirements
Information may be disclosed where required by:
- applicable law;
- government authority;
- court order;
- law-enforcement request;
- regulatory requirement.
Information may also be processed where reasonably necessary to prevent fraud or protect legal rights.
12. Data Retention
We retain information only for as long as reasonably required for purposes including:
- service fulfilment;
- customer support;
- payments;
- refunds;
- disputes;
- accounting;
- tax records;
- fraud prevention;
- applicable legal obligations.
13. Data Security
We maintain reasonable technical and organizational measures intended to protect customer information.
However, no digital platform or internet transmission can be guaranteed to be completely secure.
14. Customer Requests
Subject to applicable law, customers may contact us regarding:
- access to relevant personal information;
- correction of inaccurate information;
- deletion requests where legally permissible;
- privacy questions;
- optional marketing preferences.
Certain information may need to be retained where required for legal, accounting, transaction, fraud-prevention or dispute purposes.
15. Information About Another Person
Customers often provide information about the intended recipient of a personalized gift.
The customer submitting that information is responsible for ensuring they have an appropriate right or lawful basis to provide it.
Customers should avoid supplying unnecessary sensitive information about another individual.
16. Children
Our payment and contracting services are intended to be used by persons legally capable of making purchases.
Where information relating to a minor is included in a personalization request, the customer placing the order is responsible for ensuring appropriate authority to submit that information.
17. External Links
Dilverse may link to external payment services or other third-party platforms.
We are not responsible for the independent privacy practices of third-party websites.
18. Policy Updates
We may update this Privacy Policy.
The current version will always be displayed on this page with an updated effective date.
19. Privacy and Grievance Contact
Legal Entity: Mehra Enterprises
Brand: Dilverse
Proprietor / Grievance Officer: Gaurav
Email: support@dilverse.in
Phone / WhatsApp: +91 9310564274
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST
Address:
2nd Floor, House No. 444, Block C-4, Sultanpuri, New Delhi, West Delhi, Delhi – 110041, India.