Cancellation, Refund & Revision Policy

Refund & Cancellation Policy

Effective Date: 7 October 2026
Last Updated: 7 October 2026

Dilverse is a personalized digital service operated by Mehra Enterprises.

Every order is created specifically using information submitted by an individual customer. Because personalized production may begin shortly after payment, our cancellation and refund rules differ from those for standard physical products.

1. Cancellation Requests

A cancellation request should be submitted as soon as possible after payment.

If Dilverse confirms that substantive personalized production has not yet begun, a cancellation may be accepted with a refund of 50% of the amount paid.

The remaining amount covers payment-processing, administrative, production allocation and initial service costs.

Because our production workflow may start quickly after successful payment, a cancellation request does not automatically guarantee eligibility.

Once substantive personalized production has begun, change-of-mind cancellation is not eligible for a refund.

2. Refunds for Service Problems

A full or partial refund may be available where appropriate, including:

• duplicate payment for the same order;
• Dilverse receives payment but is unable to provide the purchased service;
• the order remains undelivered beyond the applicable delivery period and Dilverse is unable to provide a reasonable resolution;
• an incorrect amount is charged because of an error attributable to us;
• a material service failure cannot reasonably be corrected;
• a refund is otherwise required by applicable law.

3. Duplicate Payments

If the same customer accidentally pays multiple times for the same order, contact us.

After verification, an eligible duplicate payment will be refunded.

Please provide:

• name;
• order number;
• registered phone/email;
• transaction ID;
• payment screenshot.

4. Failed Payment but Money Debited

A payment may occasionally appear unsuccessful while the customer’s bank temporarily debits the amount.

Such payments may automatically reverse.

If an amount has been debited but the order is not confirmed, contact us at:

support@dilverse.in
WhatsApp: +91 9310564274

Please avoid paying repeatedly until the status has been checked.

5. Change-of-Mind Refunds

A refund is generally not available merely because:

• the customer changes their mind after production has begun;
• the customer no longer wants to gift the song;
• the occasion has changed;
• the customer requests a completely different creative concept after production;
• the customer dislikes a subjective element of an otherwise correctly delivered song.

6. Incorrect Information Submitted by Customer

Dilverse is not responsible for mistakes caused directly by inaccurate information supplied by the customer, including:

• incorrect spelling;
• incorrect names;
• incorrect dates;
• incorrect pronunciation instructions;
• wrong relationship;
• inaccurate memories;
• incorrect language or voice selection.

Changes resulting from customer-submitted errors may require additional payment depending on the requested work.

7. Revision Rights

Personal – ₹499

No customer-requested revision is included.

If Dilverse makes a material factual mistake despite receiving the correct information in the original submitted brief, we may correct that specific error.

Premium – ₹799

Includes 1 minor revision.

Ultimate – ₹1,499

Includes up to 3 reasonable change/revision requests within the scope of the original submitted story and concept.

A completely new brief, recipient, occasion or concept does not qualify as an included revision.

8. Delivery Delays

Our standard delivery targets are:

• Personal – up to 48 hours;
• Premium – up to 30 hours;
• Ultimate – approximately 20–24 hours.

These timelines begin after:

1. successful payment; and
2. receipt of sufficient personalization information.

If delivery is delayed because the customer has not supplied required information or clarification, that waiting period will not be treated as a Dilverse production delay.

If a material delay occurs on our side, we will make reasonable efforts to resolve it.

9. How to Request a Refund

Contact:

Email: support@dilverse.in
WhatsApp: +91 9310564274

Include:

• order number;
• customer name;
• registered phone/email;
• reason for refund;
• transaction/payment reference;
• relevant screenshot or evidence.

10. Refund Review

Dilverse will review the request and transaction details.

Where additional information is required, we may contact the customer before deciding the request.

11. Refund Processing Timeline

Once a refund has been approved, Dilverse will normally initiate the refund within 5–7 business days.

Refunds will generally be returned through the original payment method where supported.

After we initiate a refund, the customer’s bank, card issuer, UPI provider or payment gateway may require additional time to credit the money.

The exact banking timeline is outside Dilverse’s direct control.

12. No Physical Returns

Dilverse sells personalized digital products/services only.

There is no physical product to ship back to us.

Therefore physical returns and physical exchanges are not applicable.

13. Disputes

We encourage customers to first contact Dilverse so that payment or service issues can be investigated quickly.

Nothing in this Policy removes any legal right available to the customer to approach their bank, payment provider or appropriate authority.

14. Contact Details

Legal Entity: Mehra Enterprises
Brand: Dilverse
Proprietor: Gaurav
Email: support@dilverse.in
Phone / WhatsApp: +91 9310564274
Support Hours: Monday–Saturday, 10:00 AM–7:00 PM IST

Address:
2nd Floor, House No. 444, Block C-4, Sultanpuri, New Delhi, West Delhi, Delhi – 110041, India.