Cancellation, Refund & Revision Policy

Last updated: August 24, 2026

This policy explains cancellations, refunds and revisions for Dilverse personalized digital orders.

1. Personalized-service rule

Each Dilverse order is made specifically from the customer’s submitted story. Once creative production has started, the service may have little or no resale value to anyone else. For this reason, cancellation and refund rights are more limited after production begins, subject always to applicable law.

2. Cancellation before production begins

If you request cancellation promptly after payment and production has not started, we may cancel the order and issue a refund to the original payment method. Contact us immediately with your order number.

3. After production has started

Once lyric writing, music generation/production, vocal production, video creation or other package work has begun, the order is generally non-cancellable and non-refundable except where required by law or where Dilverse is unable to provide the purchased service.

4. Duplicate or incorrect charges

If you are charged more than once for the same intended order, or the charged amount is clearly incorrect due to a technical error, contact us with the relevant transaction details. After verification, an eligible duplicate or excess charge will be refunded.

5. Delivery failure

If we materially fail to deliver the purchased service and cannot reasonably resolve the issue, you may request a refund. Delays caused by incomplete customer information, incorrect contact details, delayed customer responses, requested changes, payment-provider issues or events outside our reasonable control are not automatically treated as non-delivery.

6. Revisions and corrections

If a package includes a revision, it applies to reasonable changes within the original order brief. If we clearly missed a name, memory, pronunciation instruction or other important detail that was correctly supplied in the original brief, contact us and we will review the correction request according to the package scope.

A revision does not normally include changing the recipient, rewriting the entire story, changing the full creative direction after approval, or requesting a completely new song unless the package expressly includes it or an additional fee is agreed.

7. Refund processing time

Approved refunds are initiated to the original payment method. Banks and payment providers may take additional time to reflect the amount. As a practical target, we aim to initiate approved refunds within 5–7 business days after approval, though the final credit time is controlled by the payment provider or bank.

8. How to request

Email support@dilverse.in with your order number, payment reference, the email/phone used for the order and a short explanation of the request.